Support+Services

Maintaining Technology Issues directly involving the equipment in our district is handle directly by district technology personnel. It is a required policy that those members handle all repairs, installations,and maintenance. In addition, they are required to ensure that all technology devices are supported by the district's infrastructure. When experiencing a problem with a device, you are required to log into the districts database and fill out a work order request. On the work order you specify the equipment type and the nature of the problem. A member of the district's technology personnel will address the concern on the request and log the results into the database. The person who initiated the original workorder receives an email detailing what was done. Updating and replacing equipment will be a collaborative effort of the technology committee and district technology personnel if installation is required.

Supporting Technology The Level 1 members of the Implementation Team will be in charge of supporting teachers with instructional useage. The teachers will be separated into categories based on their experience with using the projector in the classroom. Level 1 teachers are those who are distinguished with using the device. Level 2 teachers are those who are emerging and Level 3 are those who have basic "limited" experience with the projectors in the classroom. The Level 1 teachers will assist with any instructional concerns and provide support as needed throught out the school year. Teachers will be able to complete a support request form that will be located in the faculty lounge. A member of the Level 1 team will get the request and make sure it gets to the appropriate grade level support member. Criteria will be established to determine the requirements on how teacher progress to the next level of expertise. Once established, teachers will be evaluated on a yearly basis.

Presently there is no hard copy of the support document, but the physical document will be provided at the initial training. Any new and changes to existing policies will be communicated via email and also updated in the support services document.